The Agreement of Order installment Service (hereinafter referred to as the "Agreement") are entered into by and among Crov.com (domain name: www.crov.com, hereinafter referred to as "Crov.com"), Crov.com registered buyers ("the buyer"), and Crov.com registered sellers ("the seller"). The terms and conditions set out in the Agreement (hereinafter referred to as the "Terms") apply to the use of Crov.com's order installment service by the buyer and seller.
1.1 Order Installment Service (hereinafter referred to as the "order installment"): on Crov.com, the seller allows the buyer to make payment in installments based on its trust on the buyer, so that the buyer can pay for the order in installments at the time and in the conditions as agreed by both parties.
1.2 Maximum Amount of Order Installment: refers to the maximum amount that can be subject to payment in installments by the buyer with the consent of the seller.
1.3 Amount of Order Installment: refers to the limit in whole or in part that can be paid by the buyer in installments.
2.1 The buyer's basic information, transaction information and other data on Crov.com can be used as the basis for the seller to provide it with the order installment service. The details of the Maximum Amount of Order Installment, Settlement Type, Balance Payment Period and others will be agreed by both parties. The seller can offer, suspend or adjust the order installment service according to the corresponding information and data of the buyer; a buyer can obtain the order installment service from multiple sellers respectively and a seller can provide the said service to multiple buyers.
2.2 After successfully obtaining the order installment service provided by the seller, the buyer can choose to use the said service upon settlement for eligible orders and make payment in accordance with the terms agreed by both parties.
2.3 Corresponding Amount of Order Installment will be frozen after the buyer uses the order installment service, and the remaining amount continues to be available where applicable. After all payments have been paid, or the order has been cancelled, or the refund is made, the corresponding Amount of Order Installment is released.
2.4 When the order is refunded, the corresponding Amount of Order Installment is released preferentially. If the total refund is higher than the releasable Amount of Order Installment, the seller will arrange a refund for the difference.
3.1 After the buyer places an order on Crov.com, if it meets the conditions of the order installment service offered by the seller, the buyer can choose to apply the order installment service, make initial payment as prompted by the system, and then a bill showing the application of the order installment service will be generated.
3.2 The seller ships the products and uploads the tracking number or proof of shipping.
3.3 The buyer confirms the receipt of the products within N natural days after the seller ships the goods.
3.3.1 N natural days:
3.3.2 Delivery date: unless otherwise agreed by both parties, the delivery date refers to the date recorded by the Crov.com system, unless the above information is verified to be false or wrong.
3.4 The buyer is required to pay the corresponding amount according to the agreed terms and upload the payment voucher within 3 working days after the payment is made. After all payments for that order are received by the seller, the corresponding Amount of Order Installment of the buyer will be released.
4.1 If the buyer or the seller uses Crov.com's dispute mediation service, it means that both parties agree that Crov.com can judge and handle the disputes related to the order installment service as an ordinary non-professional person based on its own independent judgment. Both parties understand and make clear that Crov.com is not a professional judicial body and therefore does not have to bear any responsibility for imperfect, defective, improper or wrongful compensation, claims, payments or disposals.
4.2 Matters uncovered herein (such as return arrangements, etc.) shall be agreed separately by the buyer and the seller. If they do not agree on a return arrangement, the Buyer Protection will apply mutatis mutandis.
5.1 If there is no special agreement between the parties, the complaint terms apply only before the last payment under the order installment service is made. After all payments are made, the Buyer Protection will apply mutatis mutandis.
5.2 If a dispute arises after the transaction is generated, the buyer and the seller can initiate a complaint through Crov.com's "contact us"; the party that initiates a complaint is called the complainant and the other party, the respondent.
5.3 The complainant must fill out the content and reasons of the complaint and provide evidence that can fully prove the complaint.
5.4 After the complainant initiates a complaint, both parties have a negotiation period of 5 working days. During the negotiation period, Crov.com will not intervene; if the buyer and the seller fail to reach a consensus within 5 working days, the complainant may apply for Crov.com's involvement on the 6th working day. If, during the dispute mediation period, both parties reach a settlement plan, a written settlement agreement or other written commitment shall be submitted, and then Crov.com no longer conduct mediation. If any party is dissatisfied with the mediation result or refuses to implement it, it is recommended that the buyer and the seller resolve the dispute through judicial channels. Crov.com assists in providing the corresponding supporting documents.
In any of the following cases, Crov.com is entitled to suspend or terminate the order installment service made available to the buyer:
6.1 the buyer did not pay the corresponding amount within the agreed time;
6.2 the buyer is no longer qualified for the order installment service;
6.3 the buyer has breached any agreement related to the order installment service and/or the Agreement or otherwise, and Crov.com deems necessary to terminate its qualification.
Note: the suspension or termination of the order installment service does not mean that the buyer can be exempted from payment obligations. The buyer still needs to pay all amounts as agreed by and between the parties.
In any of the following circumstances, Crov.com has the right to close the order with immediate effect and punish the breaching party:
7.1 after Crov.com accepts the complaint application and makes a decision, it also decides to close the order;
7.2 the performance of the buyer and seller or the order violates or is suspected of violating laws, regulations, policies, rules, etc.;
7.3 if any party's Crov.com account is shut down for any reason, or the order cannot be conducted due to penalties;
7.4 a party or the transaction itself violates the Crov.com service agreement or website policy;
7.5 the seller fails to ship goods for a long time exceeding a reasonable period, and the buyer has not complained;
7.6 Crov.com has reasonable grounds for suspicion of malicious collusion between the buyer and the seller; or
7.7 other acts that violate laws or regulations or related Crov.com agreements or rules.
Note: For the above closed orders, Crov.com will notify the buyer and the seller of the handling process via e-mail.
In any of the following circumstances, Crov.com has the right to punish the breaching party:
1. maliciously complaining, or threatening the other party with a complaint;
2. the buyer maliciously fails to pay the final payment as agreed;
3. providing false materials, information or certificates;
4. the buyer and the seller are in malicious collusion, or have other serious dishonesty behavior; or
5. the buyer and the seller are involved in other violations hereof.
For the violations described in this article, Crov.com has the right to:
1. Punish the breaching party according to the Agreement according to the severity of the violations; where the breaching party has multiple Crov.com accounts, Crov.com has the right to impose the same penalty on all accounts.
2. If the seller complains, Crov.com reserves the right to suspend the order installment service made available to the buyer until the dispute is settled.
3. Terminate the buyer's qualification for order installment service. If the circumstances are serious, Crov.com has the right to freeze the buyer's Crov.com account number, and has the right to make available the buyer's behaviors to the public on Crov.com or other websites.
4. If the order installment service made available to the buyer is suspended or terminated, and there are other outstanding orders:
4.1 if Crov.com determines that it cannot directly refund the initial payment made by the buyer, both parties shall continue to fulfill the order;
4.2 if the seller has delivered the goods, both parties shall continue to fulfill the order.
9.1. The order installment service is a flexible term of payment provided by the seller to the buyer. Therefore, the seller is a service provider and Crov.com only provides technical and functional support, so Crov.com will not be involved in any legal relations and legal disputes arising from the use of the service; the seller can purchase insurance on its own to reduce potential losses as a result of transaction risks during the transaction process.
9.2 The buyer understands and agrees that if any of the following conditions happens, the buyer cannot get a refund:
9.2.1 any products involved in the transactions do not comply with laws, regulations, policies, rules, and relevant provisions of Crov.com;
9.2.2 the buyer fails to pay the money to the designated account at the agreed time, or in the agreed currency and method approved by Crov.com;
9.2.3 the buyer's payment account is false, or cannot be traced, or cannot confirm the authenticity;
9.2.4 the buyer provides false information or the information provided cannot be verified;
9.2.5 the buyer’s account at Crov.com is no longer valid;
9.2.6 the product cannot be delivered to the buyer's country due to the laws, regulations, and policies of the importing country, and the buyer did not inform the seller before the transaction;
9.2.7 the buyer did not provide valid, complete and true evidence as required by Crov.com;
9.2.8 the buyer has clearly indicated that the seller's late delivery is acceptable during the period of overdue dispute or before the complaint;
9.2.9 the buyer did not retain necessary evidence, which leads to the failure of the burden of proof, and prevents Crov.com from making a mediation decision;
9.2.10 the buyer did not cooperate with the seller to return in time if seller needs a return; or
9.2.11 the buyer is at other faults.