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or
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Ship to 91761 , U.S.
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Doba
Crov, Inc.'s Dropshipping Platform
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All Products
Home, Garden & Tools
Automotive
Home
Parts & Accessories
Storage & Organization
Exterior Accessories
Other Vehicles
Truck Accessories
Interior Accessories
Replacement Parts
Retailer Program
Resellers Wanted
Auto Parts & Accessories
Qwork Office Furniture
Patio Furniture & Outdoor Living
KAOS Soccer
Spruce Jewelry Boxes
Fair Isle Yarn
Vista Frames
Edgewood Frames
Yiwu Small Commodities
E-tailer Sourcing Center
Promotions
Hot Sales
Pet Supplies
Electronics
Truck Parts Online EXPO
Outdoor Furniture Online EXPO
Support Services Blog

Return & Refund Policy for Goods Purchased on Crov.com

We are dedicated to assisting you in negotiating with the supplier to solve any issues you may have with your goods. Click Return & Refund Rules for more details. 

Reasons for Return

Quality Issue
Order not received
Not as described
Other Reasons

Return Steps

Contact the seller
Contact the seller , provide proof (i.e. picture) to the seller via "Contact Seller", and discuss solutions with the seller.
Request a return
If you are still not satisfied with the item(s), then you will need to request a return.
Ship the item(s)
Send the goods back after seller agrees with the return.
Upload tracking number
Log in to your account to enter the tracking number of goods delivery.
Check return status
Your return will be refunded after the seller receives the item(s). You can log in to CROV at any time to check your return status.

Q&A

You may want to know…
  1. Q : How long do I have to request to return the item(s) for a refund or exchange?
    A:You may apply for a return for a refund or exchange up to 15 consecutive days AFTER confirming the receipt.
  2. Q : Which situation can I request a return for a refund or exchange?
    A:Failed to deliver on time / Order not received/ Not as described/ Defective goods/ Fake goods, and etc. Please note that a reason must be specified to request a return for a refund or exchange.
  3. Q : What is guaranteed order processing time and delivery time?
    A:Shipping from U.S. Warehouse

    For business express: Two (2) working day processing time + 15 day delivery time.

    For other express (truck or truck and business express mixed): Four (4) working day processing time + 25-day delivery time.

  4. Shipping from Manufacturer

    By sea: Seven (7) working day processing time + 60 day delivery time.

    By air: Three (3) working day processing time + 20 day delivery time for business express/30 day delivery time for regular express.

  5. Q : When will I receive the refund?
    A:Once your refund request has been approved by seller, you will see the refund as a credit approximately 5-10 business days later, depending upon the bank. If you don't receive the refund on time, please feel free to Once your refund request has been approved by the seller, and the seller has received your return, you will see the refund as a credit approximately 5-10 business days later, depending upon the bank. If you don't receive the refund on time, please feel free to contact us.
  6. Q : I am not satisfied with the seller's solutions, what can I do?
    A:You can contact us for help. We will mediate between you and the seller to help you find a solution.
For detailed information onReturn and Refund.
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    Ontario, CA 91761
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