Return and Refund Instruction at CROV.com

Wholesale Sourcing

Ship to 91761, U.S.

Doba Crov, Inc.'s Dropshipping Platform

Choose a Shipping Address

The price and delivery options may vary for different shipping addresses.

U.S. Zip Code

Ship to 91761, U.S.Change

Other Country/Region

Choose a Shipping Address

The price and delivery options may vary for different shipping addresses.

U.S. Zip Code

Ship to 91761, U.S.Change

Other Country/Region

Reasons for Return

Quality Issue

Order not received

Not as described

Other Reasons

Return Steps

Contact the seller

Contact the seller , provide proof (i.e. picture) to the seller via "Contact Seller", and discuss solutions with the seller.

Request a return

If you are still not satisfied with the item(s), then you will need to request a return.

Ship the item(s)

Send the goods back after seller agrees with the return.

Upload tracking number

Check return status

Your return will be refunded after the seller receives the item(s). You can log in to CROV at any time to check your return status.

Q&A

You may want to know…

Q : How long do I have to request to return the item(s) for a refund or exchange?

A:You may apply for a return for a refund or exchange up to 15 consecutive days AFTER confirming the receipt.
Q : Which situation can I request a return for a refund or exchange?

A:Failed to deliver on time / Order not received/ Not as described/ Defective goods/ Fake goods, and etc. Please note that a reason must be specified to request a return for a refund or exchange.
Q : What is guaranteed order processing time and delivery time?

A:Shipping from U.S. Warehouse
For business express: Two (2) working day processing time + 15 day delivery time.

For other express (truck or truck and business express mixed): Four (4) working day processing time + 25-day delivery time.
Shipping from Manufacturer
By sea: Seven (7) working day processing time + 60 day delivery time.

By air: Three (3) working day processing time + 20 day delivery time for business express/30 day delivery time for regular express.
Q : When will I receive the refund?

A:Once your refund request has been approved by seller, you will see the refund as a credit approximately 5-10 business days later, depending upon the bank. If you don't receive the refund on time, please feel free to Once your refund request has been approved by the seller, and the seller has received your return, you will see the refund as a credit approximately 5-10 business days later, depending upon the bank. If you don't receive the refund on time, please feel free to contact us.
Q : I am not satisfied with the seller's solutions, what can I do?

A:You can contact us for help. We will mediate between you and the seller to help you find a solution.

For detailed information onReturn and Refund.

Choose a Shipping Address

Return & Refund Policy for Goods Purchased on Crov.com

Reasons for Return

Return Steps

Q&A