How long will it take to get my package?
For shipping from U.S. Warehouse:
If your package is delivered by business express carrier such as UPS, FedEx, the seller must dispatch your package within 2 working days. If your package is delivered by a trucking company, the seller must dispatch your package within 4 working days. The exact delivery time depends on the carriers.
For shipping from Manufacture:
If your package is delivered by sea, the seller must dispatch your package within 7 working days. If your package is delivered by air, the seller must dispatch your package within 3 working days. The exact delivery time depends on the carriers.
I am interested in reselling a product, what can I do?
Please register a distributor account first, then:
If you ship to U.S., please use “Add to Negotiate” function on product details page to communicate with sellers and get the quotation.
If you ship to areas outside of U.S., you will see the reminder "Larger volume purchase or want to resell, please negotiate with the seller." on product details page and click "please negotiate with the seller" to communicate with sellers and get the quotation.
You are able to sell the products after you get the final quotation.
For more details, please visit our Distributor Instruction page.
The product I received does not match the description, what can I do?
If goods does not match the descriptions or if the product is defective or fake, please provide evidence to seller via "Contact Seller" button. If the problem is caused by the seller, the seller should provide compensations to you.
The following situations are not included:
*Goods you claim are not as described, but the seller can prove that they are.
Please refer to "Not as described/Defective goods/Fake goods" workflow in Buyer Protection page for more details.
Where can I find my tracking number?
You can locate your tracking number after you have signed in: Order > Manage Order> Click "View Details" on the order list. With the tracking number and shipping company information you can go to the shipping company's official website to check the detailed progress.
I haven't received my order, what can I do?
Please try the following methods if you haven't received your order:
1. Track your order with the tracking number shown at Order > Manage Order> View Details. If there is no tracking number shown up or the tracking number is invalid, it may because the tracking information hasn't been updated by the shipping company yet. You can also send a message to the seller to ask for more shipping information.
2. If the method above doesn't work, please provide evidence to seller via "Contact Seller" button. If the problem is caused by the seller, the seller should provide compensations to you.
The following situations are not included:
Due to factors within your control (i.e. receiver is not at home, providing the wrong shipping address, changing order information, etc.)
Due to exceptional circumstances outside the seller's control (i.e. natural disaster, government actions, social events, etc.)
For more information, please refer to "Failed to deliver on time & Order not received" workflow in Buyer Protection.
How can I get a refund if my credit card is no longer valid or has expired?
Refunds to expired or canceled cards are handled by your bank, and in most cases, credited to your replacement card. If no replacement exists, the bank usually delivers the refund to you using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail. If you don't receive the refund, please feel free to contact us .
What payment methods are supported on Crov.com?
You can pay by card and bank transfer.
If you pay through the bank transfer, please sign in and upload the receipt in the order list: Order > Manage Order. Please note that any transfer related charges are paid by you.
To faster expedite your order process, we advise you to pay online.
Can I change my order information such as shipping address after ordering?
You cannot update your shipping address after placing an order. You can however sign in to your account and find your order through Order->Manage Order, then click Send Message to communicate with the seller about this.