I received my order after getting a refund, what should I do?
If you receive an item after the system has processed your refund, please contact the seller to solve the issue. Click here to open "Manage Order" page, contact seller by clicking the button-"Contact Seller"
When will I get my refund?
Refund will be processed to your account 2-10 business days after your refund request is approved by seller.The specific arrival time shall be subject to the bank. If you don't receive the refund on time, please feel free to contact us.
How can I get a refund if my credit card is no longer valid or has expired?
Refunds to expired or canceled cards are handled by your bank, and in most cases, credited to your replacement card. If no replacement exists, the bank usually delivers the refund to you using an alternate method (e.g., check or bank account deposit). In rare cases, a refund back to a card may fail. If you don't receive the refund, please feel free to contact us .
Will the coupon amount be returned if I apply a refund?
If you return any of the items purchased with a coupon, the coupon discount or value will be subtracted from the return credit.
Can I apply refund for customized products?
Customized products are not refundable, but you can contact the seller to negotiate if the seller is willing to refund.