If goods does not match the descriptions or if the product is defective or fake, please provide evidence to seller via "Contact Seller" button. If the problem is caused by the seller, the seller should provide compensations to you.

The following situations are not included: 
*Goods you claim are not as described, but the seller can prove that they are. 

You can browse Buyer Protection page for more details. 

Please login your account, then click here to visit "Contact Us" page, select "Open Dispute" then complete the form. We will reply via email within 1 working day.

Please try the following methods if you haven't received your order:
1. Track your order with the tracking number shown at Order > Manage Order> View Details. If there is no tracking number shown up or the tracking number is invalid, it may because the tracking information hasn't been updated by the shipping company yet. You can also send a message to the seller to ask for more shipping information. 
2. If the method above doesn't work, please provide evidence to seller via "Contact Seller" button. If the problem is caused by the seller, the seller should provide compensations to you. 

The following situations are not included: 
Due to factors within your control (i.e. receiver is not at home, providing the wrong shipping address, changing order information, etc.) 
Due to exceptional circumstances outside the seller's control (i.e. natural disaster, government actions, social events, etc.)

You can browse Buyer Protection page for more details.

Please contact us for help if the seller would refuse to sign for the parcel upon the agreement that you have achieved with him.

This is to ensure that the seller receives your returned package without any problems. Please leave a message to the seller once you have returned the item.